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Visiting this website does not imply that the user is obliged to provide any information. In the event that the user provides any personal information, the data collected on this website will be treated fairly and lawfully subject at all times to the principles and rights contained in Regulation (EU) 2016/679 of 27 April, General Data Protection (RGPD) and other applicable regulations.
In compliance with the provisions of Article 13 of the GDPR we inform you of the following:
Responsible
Plana Distribuidora S.L. (hereinafter, Plana Distribuidora)
Carrer Jaume I, 12, 46687 - Albalat de la Ribera (Valencia - Spain)
Contact telephone number: 962 492 265
what do we do with your data?
- New Customer" section
The main purpose of this processing is to manage registered users of our website, as well as to send advertising relating to products and services marketed by Plana Distribuidora or to send advertising, discounts and promotions for products and services of other entities.
Plana Distribuidora ensures the confidentiality of the data provided and guarantees that under no circumstances will it be passed on for any other use without the express prior consent of our users. We will only ask you for the data necessary to provide the required service and they will only be used for this purpose.
- Checkout" section
The main purpose of this processing is to maintain the contractual relationship with our customers, to facilitate the processing of orders, to carry out statistical studies and to send advertising relating to products and services marketed by Plana Distribuidora or to send advertising, discounts and promotions for products and services of other entities.
- Marketing activities.
Plana Distribuidora may use this data to inform you about future promotions, offers and other commercial actions in cases where you are already a customer or, if you are not, when you have given us your consent in the corresponding section.
- Section "Plana Distribuidora Contact Form"
We will collect data in order to manage the Plana Distribuidora customer service centre and contact with the customer via email or telephone in order to be able to deal with your request.
- RMA Form" section
The main purpose of this treatment is the management of the RMA (Use of your product warranty).
Your data may be communicated to manufacturers in the event of faulty or defective products.
- Information collected for web improvements
In order to improve our services and on-line shopping we are analysing the Plana Distribuidora portal and the correct navigation of the user. This information will be kept confidential and will only be used to improve the security and operation of our online shop and for statistical purposes.
Legal basis for processing
For the registration, purchase and management of guarantees, we will base the processing of data on the execution of the purchase contract or within the framework of the pre-contractual relationship.
For the sending of commercial information we will base the processing on your consent, although if you are already a customer we may send you information on similar products, always providing you with a simple and free means of unsubscribing.
The consent given here by the Data Controller for the communication of data to third parties can be revoked at any time, without retroactive effect.
Recipients
Your data may be disclosed to the following recipients in connection with the purchase:
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Banking institutions for the payment of purchases by card.
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To the Office of Consumers and Users in the event of a complaint.
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To manufacturers, technical services and/or wholesalers in the case of guarantees or repairs. To those transport companies that may be in charge of sending the corresponding orders to customers. These recipients may be located within or outside Spanish territory, depending on the product and/or service purchased.
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In the legally established cases, such as the case of the Security Forces and Corps.
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To public administrations to whom we have to provide information in order to comply with our legal obligations.
In order to send emails to evaluate the purchase process (products, customer service, transport) we will use the Revi tool belonging to WEE ECOMMERCE S.L.. Therefore, a few days after placing your order you may receive an email to evaluate your degree of satisfaction with the purchase process at Plana Distribuidora. You can find information about this company and its privacy policy here.
Plana Distribuidora ensures the confidentiality of the data provided and guarantees that under no circumstances will it be passed on for any other use without the express prior consent of our customers. We will only ask you for the data necessary to provide the required service and they will only be used for this purpose.
Rights of data subjects
The data subject has the following rights:
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You may request information about the personal data stored concerning you (access)
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You may request that inaccuracies in your personal data be corrected (correction)
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You may request the deletion or restriction of the processing of your personal data and (erasure and restriction)
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You may also request that your personal data be made available to you in a structured, standard, machine-readable format (portability)
To do so, please write to Carrer Jaume I, 12, 46687 - Albalat de la Ribera (Valencia - Spain), or send us a copy of your ID card or other document that identifies you, or send us an e-mail to rgpd@planaonline.com. Plana Distribuidora.
The data subject also has the right to lodge a complaint with the data protection authorities (Spanish Data Protection Agency). However, we invite you to contact us with any questions regarding your data in order to resolve them.
Data protection officer
We have appointed a data protection officer (DPO) for any matter related to your personal data. You can contact him at the address rgpd@planaonline.com
Data quality
Users must guarantee the truthfulness, accuracy, authenticity and validity of the personal data collected from them.
Protection of minors
We do not collect personal data from minors. It is the responsibility of the parent/legal guardian to ensure the privacy of minors, making every effort to ensure that they have authorised the collection and use of the minor's personal data.
Social Networking
Through our website you can access the social networks Facebook, Twitter or Youtube with open access to all users. These are websites where users can register and follow us free of charge. In these social networks users can learn about our activities, opinions, access to photos and videos. The users of these social networks should be aware that this place is independent from the web www.planaonline.com and is open, i.e. it is visible to all users, and the privacy policies to be applied to these contents are those set by Facebook, Twitter or Youtube. Plana Distribuidora is not the owner of the social networks.
Updated: 7 June 2018