General terms and conditions of sale

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PURPOSE AND GENERALITIES

The present General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website planaonline.com (hereinafter "the Website"), of which Plana Distribuidora S.L. (hereinafter "THE COMPANY") with Tax Identification Code B46564464 and address at Pol. Ind. Albalat de la Ribera - Carrer Jaume I, 12, 46687 - Albalat de la Ribera (Valencia - Spain) is the owner.

Through its website planaonline.comthe COMPANY provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, persons wishing to benefit from its services must have the status of "Client", which is acquired by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of Client implies adherence to the Conditions of Use in the version published at the time of accessing the Website.

In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, insofar as they may be applicable to them.

CONTACT: If you have any doubts, queries or suggestions, you can send us your comments by email to: info@planaonline.com

PRODUCT INFORMATION

The descriptions of the products displayed on the Website are based on the information provided by THE COMPANY's suppliers. However, the information given about each product, as well as the photographs or videos relating to them and the trade names, trademarks or distinctive signs of any kind contained on THE COMPANY's website, are shown in planaonline.com as a guideline.

PRICES

All product prices are indicated on the website. However, these prices do not include VAT.

AVAILABILITY

THE COMPANY informs the Customer that under no circumstances will THE COMPANY intentionally offer for sale more units than are available or reserved by the supplier. THE COMPANY will do its best to satisfy all its Customers in the demand for the products. In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to unavailability does not entitle the Customer to cancellation of the entire order. If, as a result of this cancellation, the customer wishes to return the delivered product, he/she must follow the stipulations in the Return section.

PAYMENT

The Customer undertakes to pay at the time of placing the order. The receipt or proof of purchase that corresponds to the purchase order will be available and can be viewed at planaonline.com in the section "My account", "Orders". The Customer must pay the amount corresponding to their order by credit or debit card (Visa, Mastercard, Visa Electron and/or other similar cards), or Paypal account. The card used for payment must be issued by a Spanish bank or savings bank. Payment by card is made through POS with its security protocols. The Client must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or telephone, as soon as possible so that THE COMPANY can take the appropriate steps.

SECURITY

THE COMPANY has the maximum security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client's computer and that of the Website. In this way, the use of the SSL protocol guarantees:

That the Client is communicating its data to the server centre of THE COMPANY and not to any other that might try to impersonate it.
That between the Client and the server centre of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties. Verisign, the most important company in the world in issuing SSL certificates, guarantees the encryption of the data in TPV. FORMALISATION OF ORDERS

Once the order has been formalised, that is to say, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.

CANCELLATION OF ORDERS

THE COMPANY will accept order cancellations when they are requested before the order is shipped. Cancellations made two hours after placing the order will be free of charge, the rest will have a variable charge depending on the order. To make the cancellation you must request it through the form "Customer Service" or by sending an e-mail to info@planaonline.com.

DEADLINES, PLACE OF DELIVERY AND LOSSES

I. Delivery of the product

THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client on the order form, which in any case must be within the Territory. In order to optimise delivery, we would be grateful if the Client could indicate an address to which the order can be delivered during normal working hours. THE COMPANY shall not be liable for delivery errors caused when the delivery address entered by the Customer in the order form does not correspond to reality or has been omitted. THE COMPANY informs the Customer that it is possible that the same order may be divided into several deliveries.

II. Delivery Time

Deliveries will be made by a courier company. The order placed by you will be delivered within the maximum period requested in your product form since we have made the order confirmation. However, the COMPANY is not directly responsible for any delays that may be caused by the courier company. These delivery times are an average, and therefore an estimate. It is therefore possible that they may vary due to logistical reasons or force majeure. In the event of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them. Each delivery is considered to have been made from the moment at which the transport company places the product at the disposal of the Client, which is materialised through the control system used by the transport company. In the event of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in the "Return" section. Delays in delivery shall not be considered to be those cases in which the order has been placed at the disposal of the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client. Once the order has left our warehouses, you will be sent an e-mail notifying you that your order has been accepted and is being enviado.Por for security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and their address.

III. Delivery Data

Non-deliveries and Loss. If after 7 working days after the delivery of the order has not been arranged, the Customer must contact THE COMPANY. If the Client does not do so, after 10 working days from the delivery of the order, it will be returned to our warehouses and the Client will have to pay the shipping costs and the cost of returning the goods to their place of origin, as well as any associated management costs. If the reason for non-delivery is the loss of the package, our carrier will initiate an investigation. In these cases, the response time of our carriers usually ranges from one to three weeks.

IV. Diligence in the delivery

The Client must check the good condition of the package with the carrier who, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been checked, the Client detects any incident such as a blow, breakage, signs of having been opened or any damage caused by the shipment, he/she undertakes to inform THE COMPANY via email as soon as possible, within 24 hours of delivery. After this time, no such incidents will be dealt with.

V. Return procedure

Once you have received the order, you have a period of 10 days from the date of delivery of the product to return it without having to justify any cause or excuse. In this case the shipping costs will be borne by the customer. The customer shall bear all costs incurred as a result of exercising the right of withdrawal, as well as any deterioration of the product. Once the 10 days have elapsed, it will not be possible to return the article. Indispensable for all returns.

Calling our Customer Service Department is essential whatever the reason for the return. TEL: +34 663 84 93 05
The products must be in perfect condition, with the original packaging, labelling and unused.
The article to be returned must be correctly packaged for its return. The conditions that may cause a return are as follows: If you are not satisfied with the product you have ordered. You can return it via courier to planaonline.comor drop it off at our shop.

If the product is defective in origin. Once Plana Distribuidora S.L. has received the defective product, it will send you another one. In this case the exchange will always be made for the same article or reference. Product that, by mistake, does not correspond to the one ordered. Plana Distribuidora S.L. will bear the cost of collecting the wrong product and delivering the product corresponding to the one ordered. In case it is a gift. It can be exchanged if the product has not been unsealed and is in perfect condition.

The amount of the purchase will never be refunded, but it will be possible to exchange it for an article of the same or higher amount. Shipping costs, and the difference in price if any, will be paid by the person making the exchange.

IMPORTANT:

Plana Distribuidora S.L. will not resend any merchandise until we have verified the receipt and condition of packaging and accessories of the item being returned or exchanged in our warehouse. To return your purchase to Plana Distribuidora S.L., you must send the package to the following address: Plana Distribuidora S.L. Pol. Ind. Albalat de la Ribera - Carrer Jaume I, 12, 46687 - Albalat de la Ribera (Valencia - Spain).